Terms of Sale and Information

DUE TO MARKET CONDITIONS, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE

 

General Information: All inquiries Call:  (905) 304-331 or Toll Free:  (800) 263-3250  Fax:  (905) 304-3571

Email: info@andeachocolate.com     Web Site: www.andeachocolate.com

Pricing Information: Orders under $50.00 are subject to a $10.00 handling charge. Orders may be placed by mail, phone or fax. Please include your Company Name, Address, Phone number and Postal Code.
All prices quoted are F.O.B. Ancaster, Ontario and become the property of the buyer upon delivery to the carrier.

Shipping Charges: Charges for Canpar/Postal Service are based on weight or dimensional weight and are CanPar/Postal Service published rates.

Open Accounts Terms: 1% 10 Net 30 Days (OAC, current accounts only) Discount is deductible only when the invoice is paid within terms (Credit Cards are non-discountable). Invoices over 30 days are Past Due and subject to a 2% Late Charge per month. Accounts past 60 days, orders will be held and accounts placed on a C.O.D. basis only. Unpaid Late Charges will revert account to C.O.D. All unearned discounts taken will be re-invoiced. Returned cheque fee of $25.00

New Accounts: All orders will be shipped Master Card, Visa or payment in advance until credit is satisfactorily established (unfortunately we are unable to take C.O.D’s any longer). Prepayment is welcomed and must be received within 15 working days; otherwise order is subject to cancellation. We are happy to give all customers a free catalogue; any additional catalogues are available at a $10.00 charge.

Credit Cards: Visa and Master Card only. Invoices paid by credit card are Net (non-discountable). Invoices past 10 days and Past due accounts paid by credit cards will have a 2% charge added to the balance.

Backorders: All orders will be back ordered unless specified. Back orders for less than $25.00 are automatically cancelled. Unshipped back orders will be cancelled after 30 days unless otherwise notified.

Summer Shipping: Food products shipped during the summer months are subject to additional charges due to insulated boxes and ice packs. Please allow extra time shipping during the summer months.

Claims and Damages: Please inspect the shipment carefully, you are signing that you received the shipment in satisfactory condition and that all the pieces were received unless you note differently. YOU MUST KEEP ALL THE ORIGINAL SHIPPING CARTONS AND ALL THE PACKAGING (we cannot issue you a credit or replacement unless this procedure is followed)
WE DO NOT ACCEPT COLLECT SHIPMENTS

Returns & Shortages: We do not “Guarantee the Sale” of merchandise, so please order your items carefully. All returns must have prior authorization, and will be subject to a 15% restocking charge. Edible products, Molds and Special Order Items may not be returned (unless incorrect items were shipped by anDea). Shop-worn, priced, loose merchandise not in the original container or merchandise over 30 days old may NOT be returned. Shortages must be reported within 3 days after receipt of merchandise

Pick Up Orders: Please fax or call your order in 24 hours before the date of pick up to avoid long delays or disappointment. Please NO pickups between 12:00 noon and 1:00 pm

Shipping Times: Our normal turnaround time is 48 hours, in peak times (Christmas Easter etc. up to 5 days) provided items are in stock.
We welcome any questions or concerns you may have. Please feel free to contact our office during the hours listed.

Business Office Hours
Monday – Thursday: 8:30 am – 5:00 pm Friday 8:30 am – 4:00 pm (August 8th – April 8th)

Summer Hours
Monday – Thursday: 8:30 am – 5:00 pm Friday 8:30 am – 3:00 pm (April 11th – August 5th)