Terms and Conditions
Pricing Information: Orders under $50.00 are subject to a $10.00 handling charge. Orders may be placed by mail, phone, email, or fax. Please include your Company Name, Address, Phone number, email address and Postal Code. All prices quoted are F.O.B. Ancaster and become the property of the buyer upon delivery to the carrier.
The information on the website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to: Correct any errors, inaccuracies or omissions. Change or update information at any time without prior notice (including after you have submitted your order). Refuse or cancel orders placed for products listed at the incorrect price,whether or not the order has been confirmed and your credit card charged. If a credit card has been charged, a credit will be issued. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
Shipping Charges: Charges for Canpar/DHL/Postal Service are based on weight or dimensional weight and Postal Code (zones) and are CanPar/DHL/Postal Service published rates. Shipping times are estimated in business days, do not include weekends or holidays and may, in some cases, run longer than shown. While we strive to meet these dates, ship times are approximate and subject to change.
Open Accounts Terms: 1% 10 Net 30 Days (OAC, current accounts only) Discount is deductible only when the invoice is paid within terms (Credit Cards are non discountable). Invoices over 30 days are Past Due and subject to a 2% Late Charge per month. Accounts past 60 days, orders will be held and accounts could be placed on a CASH basis only. Unpaid Late Charges will revert account to CASH Basis. All unearned discounts taken will be re-invoiced. Returned cheque fee of $25.00.
New Accounts: All orders will be shipped Master Card, Visa or payment in advance until credit is satisfactorily established (unfortunately we are unable to take C.O.D's any longer). Prepayment is welcomed and must be received within 10 working days, otherwise order is subject to cancellation. We are happy to give all customers a free catalogue; any additional catalogues are available at a $10.00 charge. (Mold catalogues $25.00)
Credit Cards: Visa and Master Card only. Invoices paid by credit card are Net (non-discountable). Invoices past 10 days and Past due accounts paid by credit cards will have a 2% charge added to the balance.
Backorders: Items that are temporarily out of stock are NOT backordered unless specifically requested at the time the order is placed. Backorders for less than $25.00 are automatically cancelled.
Summer Shipping: Food products shipped during the summer months are subject to additional charges due to insulated boxes and icepacks. Please allow extra time shipping during the summer months.
Claims and Damages: Please inspect the shipment carefully, you are signing that you received the shipment in satisfactory condition and that all the pieces were received unless you note differently. YOU MUST KEEP ALL THE ORIGINAL SHIPPING CARTONS AND ALL THE PACKAGING (we cannot issue you a credit or replacement unless this procedure is followed) WE DO NOT ACCEPT COLLECT SHIPMENTS
Pick Up Orders: Please fax or call your order in 24 hours before the date of pick up to avoid long delays or disappointment. Please NO pickups between 12:30 and 1:00pm.
Shipping Times: Our normal turnaround time is 48 hours, in peak times (Christmas, Easter etc.) up to 5-7 days provided items are in stock.
We welcome any questions or concerns you may have. Please feel free to contact our office during business hours.